Terms and Conditions

Delivery

We will make every effort to deliver your groceries on the day you have ordered for (see delivery page), and between the hours of 12pm and 6pm.

However, we regret that we cannot accept responsibility if we fail to do so due to circumstances beyond our reasonable control. Delivery is made to the address specified on the order form, therefore please ensure we have the correct delivery address and a suitable contact telephone number.

Our delivery driver will knock your door, then place your shopping on the doorstep. They will then maintain a suitable distance for your to answer the door and collect your shopping.

On receipt of the goods, if they are found to be incomplete, incorrect or damaged, please notify us within 24 hours of delivery. We shall at our discretion, replace or give commensurate credit for any defective goods.

Terms and Conditions

Food4myhomedelivery is dedicated to your total satisfaction. Therefore if you have any suggestions or comments or are in any way dissatisfied with your purchase than please email us at horizonfarmshop1@outlook.com, and we will be very happy to assist you.

Please note that product images are for illustration only and during times of low supply/stock we may provide an alternative brand.

Contacting Us

If you would like to get in touch with us regarding your purchase then please do so either by email at horizonfarmshop1@outlook.com, or by calling us on 01503 240992 during opening hours, which are Monday to Saturday; 9am – 3pm and Sundays; 10am – 1pm.

Alternatively if you would like to visit us at our shop, we would be delighted to see you! Please visit us at Horizon Farm Shop, Bakers Hill, Tremar, Liskeard, PL14 5FB, where our opening times are Monday to Saturday; 9am – 3pm and Sundays; 10am – 1pm.

UK VAT Number 643539722

Making A Purchase

We can accept your order m two days prior to your required delivery date. However please do call us if you wish to place an order later than this.

Making a purchase via or website could not be easier! Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, please click on ‘Checkout’, where you will be asked for a few details so that we can complete your order for you.

Payment will be taken at the time that you submit your order and we accept most major credit cards as methods of payment. When your order is placed via our website, credit card information is taken directly in an encrypted form by our bank’s payment service provider, Sage Pay.

If for any reason beyond our reasonable control we are unable to supply a particular item, we will substitute with a similar item and reserve the right to do so for up to three items, otherwise we will make a refund for the respective sum.

Unless otherwise agreed by us in writing, the price for goods shall be that which is set out on the website at the time your order is accepted by us.

The majority of food products on our website will be free from VAT, however, VAT will automatically be added to relevant items where VAT is not exempt.

Where goods are priced by weight, these weights are guides and the weight of the item you receive could vary from the stated weight by up to 10%.

You must be over 18 to purchase alcohol. By making a purchase through the website you are agreeing to abide by these terms and conditions.

Shipping And Handling

Food4myhomedelivery.co.uk uses its own transportation for the delivery of its food items. However, if circumstances arise beyond our control which makes this impossible, we reserve the right to engage the services of a network of reputable courier Companies, who guarantee that your goods will arrive in a suitable and protected condition.

Privacy Policy

Food4myhomedelivery do not disclose our customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, please be advised that you will not be able to place orders or benefit from the other features that use cookies.

Data collected by this site is used solely to:
Take and fulfil customer orders
Administer and enhance the site and service
Monitor the sales and marketing of services
Is only disclosed to third-parties for the purpose of delivery your

Returns Policy

You are entitled to cancel your order within 24 hours of placing your order.

On receipt of the goods, if they are found to be incomplete, incorrect or damaged, please notify us within 24 hours of delivery. We shall at our discretion, replace or give commensurate credit for any defective goods.

We reserve the right to change these conditions at any time, however, the terms and conditions that apply are those at the time the contract is entered into.

Remittance Terms

If you need to cancel or change your current order you may do so no later than 24 hours before the scheduled date of delivery by calling 01579 557070 between the hours of 9.00 am and 3.00 pm Monday to Saturday and 10am – 1pm on Sundays.